REVISED 20/3/24
This privacy notice for Grace For Healing (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), describes how and why we might collect, store, use, and/or share (‘process‘) your information when you use our website services (‘Services‘), such as when you:
- Visit our website at https://www.graceforhealing.com
- Engage with us in other related ways, including emailing us, engaging on instagram and signing up to the email list and blog
This privacy notice is for website (and social media) users only, not private counselling clients or potential counselling clients.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@graceforhealing.com.
Complaints – You are entitled to contact the Information Commisioner’s Office if you have a complaint.
However, before approaching the ICO (www.ico.org.uk), please let us know your concerns so that we can assist you. We value your feedback and would like to address your concerns.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you sign up to our email list and blog. Or, when you contact us via email or social media.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- email addresses
- the content of emails or social media comments/messages that you voluntarily give.
We collect this information when you sign up to the blog and email list. Also, when you email us or interact with us on social media.
Sensitive Information.
We do not process and store sensitive information. However, if you email us and reveal such information, the email will be kept and stored for 2 months, then deleted. This is only so we can respond to your email.
Information automatically collected
We use Google Analytics which records data on web traffic statistics. This is anonymous and subject to Google’s Privacy Policies.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://graceforhealing.com/cookie-policy/.
The information we (directly) collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
We do not collect your data indirectly.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To reply to emails and respond to enquiries
To respond to Instagram direct messages and comments
To deliver services
To communicate updates.
To improve website performance.
We process your information by an external supplier, Mailchimp which is GDPR compliant.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you leave a public message on Instagram, it may be there for as long as the Instagram account exists.
In Short: We may share your information with trusted partners, suppliers, or third parties
We never sell your data to third parties
We may share your information with trusted partners, suppliers, or third parties to improve our services – Any processing of your data will be under our instruction.
These parties are bound by contract to secure and respect the data we share with them, and by law.
We may share your information with those providing us with
professional services like lawyers, accountants, insurers.
administrative services
IT services like email / Google support, computer hardware and software support, website support,
Marketing and newsletter support ie MailChimp
If you leave a comment on Instagram, members of the public will have access to it.
We may share your information if we are requested to do so by legal authorities or governmental regulatory agencies.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://graceforhealing.com/cookie-policy/.
6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may store, and process your information outside of the UK in a country which may not be your own.
Our servers are located in UK. If you are accessing our Services from outside, please be aware that your information is stored, and processed by us.
If we share your information with a third party internationally, we will only do so if either the country itself has a good level of protection for data storage or we enter into a contract with the party to ensure your data is protected.
7. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Should you leave a comment on Instagram, it will be there publically for as long as the Instagram account is active. It may be there indefinitely
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
9. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@graceforhealing.com.
10. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You can request to:
review, rectify, erase and withdraw consent completely.
You can make such a request by contacting us at info@graceforhealing.com and unsubscribe from marketing emails by clicking on the unsubscribe link in the emails that we send.
Or, you can fill out and submit a data subject access request.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. You may also opt out of interest-based advertising by advertisers on our Services. For further information, please see our Cookie Notice: https://graceforhealing.com/cookie-policy/.
If you have questions or comments about your privacy rights, you may email us at info@graceforhealing.com.
11. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised.
As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
12. THIRD-PARTY LINKS
The website/blog contains links to other websites and a link to Instagram. If you click on those links and thus visit these third-party websites, they may have facilities that collect/store your data.
We are not responsible for the privacy policies of other websites, including Instagram.
13. EMAIL AND BLOG SUBSCRIBERS
If you sign up for our mailing list or blog, you will receive only the information you have opted to receive. We use Mailchimp to manage our email marketing and only send you content with your consent.
Our website does not store your name and email. We use industry-standard technologies to monitor and improve our tracking statistics on newsletter opens and clicks.
Your instagram name and any comments will be stored on Instagram if you’ve chosen to follow us and / or leave a comment. Direct messages will be deleted after the enquiry has been dealt with.
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated ‘Revised’ date and the updated version will be effective as soon as it is accessible.
If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at info@graceforhealing.com
This privacy policy was created using Termly’s Privacy Policy Generator.